Blog

The Art of Adjusting® blog has the links for the Clubhouse recordings. Missed an episode? Don't worry. It's all here.

Vlog

The Art of Adjusting® vlog is for insurance consumers and new claim adjusters to understand the how and why of claims investigation. Unlike The Art of Adjusting book (available now for purchase), the vlog is "Claims 101."

You can see all the videos at CMR Consulting's YouTube page.

Mastering Product Liability Claims Management

Bill and Chantal had a special guest in the Clubhouse room for this episode. Give it a listen here. We discussed the common challenges in...

Chantal Roberts

Jun 15, 20231 min read

Managing Slip and Fall Claims

Bill and Chantal discuss slip and fall claims in this episode. They discuss not only what a good investigation looks like, but also what...

Chantal Roberts

May 31, 20231 min read

General Liability and Background Music

This is a terrific episode in which Chantal has way too much fun with Clubhouse's background music. Bill and Chantal discuss the generals...

Chantal Roberts

May 17, 20231 min read

Insurance Fraud, Part II

Join Bill and me as we continue our discussion on insurance fraud. We discuss workers comp, auto, health, and life claims. Listen to the...

Chantal Roberts

Nov 1, 20221 min read

You're a big meanie, poo-poo head!

Have sticks and stones broken bones? What about words? Have you been hurt by them? Can you be hurt by them? What about photos? And how...

Chantal Roberts

Aug 23, 20221 min read

Reservation of Rights and Non-Waivers

Listen to Bill and Chantal's lively discussion on the differences between a reservation of rights letter (ROR) and Non-Waiver Agreements....

Chantal Roberts

Jul 26, 20221 min read

Active Assailant Insurance

Did you know Active Shooter Insurance is designed as a No Fault coverage? Paul Marshall of McGowan Program Administrators shares his...

Chantal Roberts

Jun 29, 20221 min read

Been in an Accident? What is Liability?

General overview of liability claims on this week's Clubhouse.

Chantal Roberts

May 4, 20221 min read

Cannabis Liability Discussion

Bill and I have a lively discussion about hemp and marijuana's liability exposures.

Chantal Roberts

May 3, 20221 min read

When the Dog Bites....

Nothing too long here. Check out the Resources page for new information about the dog bite liability regulations per state.

Chantal Roberts

Jul 29, 20211 min read

Bicycle Claims

Is a bike a vehicle or a hobby? What are a cyclist's rights and duties? How are their claims handled? Find out more today.

Chantal Roberts

Jul 6, 20211 min read

Publication of The Art of Adjusting is delayed

Unfortunately, due to technical issues, The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling is temporarily delayed.

Chantal Roberts

Jul 1, 20211 min read

Adjusting Catastrophic Bodily Injury

How do you adjust, or what does the adjuster need for, a catastrophic bodily injury claim? Check out this vlog.

Chantal Roberts

Jun 8, 20211 min read

It's the Unofficial Beginning of Summer

It's the unofficial beginning of Summer and that means getting out to the lake with your boat, right? Watch out for insurance coverage...

Chantal Roberts

May 25, 20211 min read

Certificates of Insurance

Certificates of Insurance, also known as Certificates of Coverage or COIs, are often required of contractors and sub-contractors before...

Chantal Roberts

May 11, 20211 min read