Chantal M. Roberts is the author of The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling.
Her impressive accomplishments include holding leadership positions in well-known insurance companies, such as Liberty Mutual Insurance Company and MetLife Insurance Company. She later became a Claims Manager for a third-party administrator for syndicates at Lloyd’s of London.
Chantal’s background also includes educating claims departments and overseeing adjuster training, making her fully capable of instructing and preparing adjusters in training. Due to her excellent reputation in the industry, Chantal had the privilege of speaking at the Western Zone Committee Meeting of the NAIC (National Association of Insurance Commissioners). She routinely speaks at continuing legal education credit events and at universities discussing claim handling practices, standards, and procedures.
I'm so grateful to have had the opportunity to write my first book. A special thank you to everyone who has encouraged me along the way, given feedback, guidance and grace. My hope is that every reader will find it helpful along their adjusting journey!
The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster:
Write better reservation of rights letters
Handle irate insureds and claimants in a more professional manner
Understand how to read an estimate and medical records.