Bill and Chantal offer tips to producers for working well with adjusters. They give specific actions for what to do with a "report only" claim; the difference between an agent and a broker; and when and how to become involved in a claim as an advocate for the policyholder.
But hilarity ensues when Chantal can't figure out technology, receives a phone call in the middle of the episode, and the sprinkler guy comes to the house!
Listen here.
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