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Every profession has its unwritten rules which practitioners learn through on-the-job training.

Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. That's why I've taken the time to write these important rules down in an easy to follow book.


The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster:

  • Write better reservation of rights letters

  • Handle irate insureds and claimants in a more professional manner

  • Understand how to read an estimate and medical records.

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What Readers Are Saying

"Excellent Book. Especially helpful when returning to the industry!"


- David Anderson

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About Chantal

Chantal M. Roberts, CPCU, AIC, RPA, is a claims handling, standards, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster.


In her first book, she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly, proficiently, and economically.

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The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling

If you're an adjuster searching for a clear educational process from a seasoned professional that will help you save time and stress, then this book is for you!

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Book Chantal Roberts For Your Next Training Event!

With a strong portfolio of varied speaking engagements,

Chantal M. Roberts, CPCU, AIC, RPA

can be the perfect fit for what you’re looking for. She can incorporate your company's specifications into her training event.


Training is best done in person, although discounts may be available for virtual training seminars. 

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