Color 01-Red Trademark.jpg


Green Shirt with Toes.jpg

Chantal M. Roberts is the author of

The Art of Adjusting: Writing Down

the Unwritten Rules

of Claims Handling.

Her impressive accomplishments include holding leadership positions in well-known insurance companies, such as Liberty Mutual Insurance Company and MetLife Insurance Company. She later became a Claims Manager for a third-party administrator for syndicates at Lloyd’s of London.


Chantal’s background also includes educating claims departments and overseeing adjuster training, making her fully capable of instructing and preparing adjusters in training. Due to her excellent reputation in the industry, Chantal had the privilege of speaking at the Western Zone Committee Meeting of the NAIC (National Association of Insurance Commissioners). She routinely speaks at continuing legal education credit events and at universities discussing claim handling practices, standards, and procedures.


Click the button below to read my articles.

Front page.jpg


Click the button below to see past speaking engagements through

CMR Consulting.

Click the button below to see some of the topics available and to book me for a speaking engagement now.



Screen Shot 2021-09-23 at 6_edited.jpg

Click on the photo above to read the article and listen to the podcast.