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Leaves Shadow

Soon insureds and claimants will unlock the mystifying claims process. 

Fairy tales, nursery rhymes, and fables teach children that the world is a dangerous place filled with monsters, witches, evil step-mothers, and claims adjusters, and no one is going to save you.


Until now.


In this witty and informative book, insurance expert Chantal M. Roberts, CPCU, AIC, RPA begged, borrowed, or bought her wings and wand and through a mixture of fairy tales, nursery rhymes, and fables, she helps insureds and claimants understand the world of property and casualty insurance and claims.

Release Date: Saturday, May 11, 2024

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What Readers Are Saying About

The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling

"Excellent Book. Especially helpful when returning to the industry!"


- David Anderson

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About Chantal

Chantal M. Roberts, CPCU, AIC, RPA, is a claims handling expert with over 20 years of experience in the field as a multi-lined claims adjuster. Her first book was a valuable resource for new and experienced adjusters alike, providing lessons learned and insights into best practices to streamline the claims process.


Now, Chantal is excited to announce her upcoming book, which uses fairy tales, nursery rhymes, and fables to unlock the secrets of insurance claims. This comprehensive guide will demystify the property and casualty insurance claim, helping insureds and claimants navigate the process with confidence and ease. Stay tuned for its release and join Chantal on the bi-monthly Art of Adjusting ® Clubhouse to learn more about claims handling.

Business Conference

The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling

If you're an adjuster searching for a clear educational process from a seasoned professional that will help you save time and stress, then this book is for you!

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Book Chantal Roberts For Your Next Training Event!

With a strong portfolio of varied speaking engagements,

Chantal M. Roberts, CPCU, AIC, RPA

can be the perfect fit for what you’re looking for. She can incorporate your company's specifications into her training event.


Training is best done in person, although discounts may be available for virtual training seminars. 

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