Chantal M. Roberts is the author of
The Art of Adjusting: Writing Down
the Unwritten Rules
of Claims Handling.
Her impressive accomplishments include holding leadership positions in well-known insurance companies, such as Liberty Mutual Insurance Company and MetLife Insurance Company. She later became a Claims Manager for a third-party administrator for syndicates at Lloyd’s of London.
Chantal’s background also includes educating claims departments and overseeing adjuster training, making her fully capable of instructing and preparing adjusters in training. Due to her excellent reputation in the industry, Chantal had the privilege of speaking at the Western Zone Committee Meeting of the NAIC (National Association of Insurance Commissioners). She routinely speaks at continuing legal education credit events and at universities discussing claim handling practices, standards, and procedures.